Please read this new Policy, which pertains to all patient inquiries and requests sent through the secure portal.

Due to the increasing number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to: 

• Questions about a medication, supplement, or diagnostic test recommended by a clinician; 

• Requests to refill a medication prescription (Refill fees apply)

• Possible side effects of a treatment; 

• Responses to a question from a clinician; or, 

• Notes concerning scheduling, canceling, or changing an appointment. 

Your question should be brief, concise, and, ideally, answerable with a “yes” or “no.” 

Requests for adjustments/changes to supplement or medications must be done with an appointment, or via your Portal with charges, as both time for medical decision making and chart review and pharmacy communication is involved; as of 2020-03-24.

Requests for Rx refills outside of an appointment also incur charges for the same reasons.

If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule an appointment with your clinician, dedicated to that topic.  As mentioned in your Patient Guide form, the most recent updates are online at our website:  www.icfmed.com/     

An exhaustive list of charges cannot be provided in this information box.